• What is a flight compensation claim and how can we help?
    If your flight was delayed, cancelled or overbooked within the last 6 years, you may be entitled to flight compensation. Under the EU Regulation, 261/2004 passengers are entitled to claim up to 600 euros per passenger for delayed or cancelled flights. This applies to flights departing from an EU member state or landing within the EU member state. You have no financial risk by claiming through us, not only this, but you will save yourself time and effort involved in communicating with different parties and possible litigation. In addition, we have experience in aviation and legal matters and have an access to different databases including flight movements, weather and news data. By using our knowledge and expertise we take the work out of your hands and increase the chances of your compensation being paid.
  • When are you not entitled to compensation?
    You are not entitled to compensation if your flight was disrupted due to force majeure or for reasons not related to the airline’s normal operations. For Example Air traffic or Civil Aviation operation disruptions, Acts of terrorism or military actions, Weather conditions that are not usual for the flight or natural disasters, Strikes by the trade union, Aircraft manufacturing defects. Your compensation may be reduced if you have already accepted other forms of compensation; for example, coupons or discounts tickets for another flight.
  • How much compensation will I receive?
    The amount of flight delay compensation depends on distance and length of delay and is normally between 250 euros to 600 euros per passenger. The amount of compensation is fixed regardless of the cost of the ticket.
  • Can I claim compensation for a child?
    Children and infants have the same rights to flight compensation as far as you have paid something for a child seat (as far as they were not travelling free of charge). Most airlines do charge for infants and children, whether a portion of a ticket price or an administration charge, therefore, in most cases children are also eligible for compensation.
  • Can I still claim flight compensation if I took a later flight with the same airline?
    Yes, you can! Under the EU regulation 261/2004 it does not matter if your flight departed late, however, if it arrived late at the final destination more than three hours after your scheduled arrival time then you are eligible to claim compensation. This means that even if you agreed and took a later flight with your air carrier you will still be entitled to compensation if the replacement flight arrived three hours or more after the scheduled arrival time of your original flight.
  • Can I claim if I missed a connecting flight?
    Yes, you can! same rules apply as long as you arrived at your final destination more than three hours late. For example; If you were flying from London to Singapore via Dubai: The London to Dubai flight was delayed by 50 minutes and you missed your connecting flight and you had to wait for a replacement flight to make the final leg of your journey from Dubai to Singapore. As a result of the wait in Dubai, you arrived in Singapore some 3 hours and 15 minutes after you were due to land. In this scenario you might think that the original delay was of 50 minutes as the flight departed late, however, this is not the case. You will be entitled to compensation because you arrived at your final destination more than three hours late.
  • How to submit a claim?
    Click on the tab "Claim here" and fill in your details e.g, flight date, flight number, number of passengers. It takes only two minutes to fill the form. Once we have received your details, we will then check the claim against our database and prepare your case on your behalf.
  • What is your fees?
    We work on the basis of no win no fee. If your claim is successful we charge a success fee of 25% of the amount of compensation, plus £25 per person admin charge. There are no other hidden costs.